Decrease in "showrooming" - An issue for FMCGs

Last week, @GinoVanOssel published an interesting post on the topic of showrooming. Brick-and-mortar retailers for high involvement goods face an interesting challenge from online retailers. Potential customers increasingly tend to visit showrooms to check out the products and then start searching online for the best bargain on their preferred product. So, the brick-and-mortar retailers invest in showrooms and staff, yet the online retailers get the the deal. This topic is often discussed, but less attention goes to a complementary issue in the low involvement category of FMCGs. With the steadily rising popularity of online grocery shopping and accompanying shopping apps, the producers of FMCGs are missing out on valuable marketing communications precisely because of the decrease of showrooming.

Old school marketing revival on the way: Package and product quality

After the advertising clutter paradox in the nineties and nillies, the advent of mobile phone and tablet technology has been heralded as the holy grail of modern advertising. These new technologies indeed guarantee new and improved communications between brands and customers. They also make sure that at the conscious level, there should be a great deal of integrity put into the marketing efforts with these new channels. As a customer, we should therefore welcome these applications, I believe. These modern technologies also have their impact on more traditional advertising. As I suggest below, this is true for traditional above-the-line advertising as well as for the most basic of all marketing communication tools: the product and its packaging.